FAQ Eng

Frequently Asked Question.

Q: Please tell me how to prepare the smoothie.

A: depending on the day and on your mood you can make it cold or hot:

1. Add water, milk or other drink of your choice covering the ingredients in the cup (Quantity: 150-200ml).

2. Close the lid and shake the cup gently.

3. Mix the ingredients in a mixer and then return into the cup to drink.

Q: Are you using food additives?

A: HONEY LEMON does not use any sweeteners, preservatives, colorings or fragrances. Please enjoy your smoothie with confidence.

Q: Do you have a recommended mixer?

A: for mixers, we recommend that you have the following functions.
・ Frozen ingredients can be crushed (◎when crushing ice)

・ Being a wave blade

・ Power is at least 200W

・ Capacity is 400ml-500ml or more

・ Those with a large frontage to put ingredients

* The above is only recommended.

It may be difficult to stir depending on the manufacturer and mixer standards.

Please note that we cannot accept complaints due to it.

Q: What are the shipping costs?

A: delivery cost for subscription deliveries around the country is CHF 5, for a one time delivery CHF 9.50.

Q: In case of subscription is it possible to skip the next order?

A: You can skip your next order, if you sent your inquiry 2 weeks before the scheduled day of the shipment*. Then the next box to be delivered will be postponed for one month.

Q: How can I change the subscription product from the second time onward?

A: You can change the product by sending your email/whatsapp inquiry with the subject “Change product”. Mention the desired products name.

Q: Can I cancel my subscription plan?

A: You can cancel at any time.

Please note that if you cancel your account, your account will be deleted and you will not be able to use the campaigns associated with your account.

* Please note that we cannot accept cancellations or cancellations for the first purchase.

* If the feedback deadline (namely, 2 weeks before the shipment date), which is the deadline for accepting cancellations, has passed, production has already started and the contract will be canceled from the next delivery.

In addition to cancellation, we also offer “plan suspension function” and “skip function”.

The “plan suspension function” is a convenient function when you do not want to delete your account but want to suspend your order for a certain period of time.

If you cannot place an order for several months due to a long trip or moving, please use the “plan suspension function”.

The “skip function” is a function that allows you to skip only the next order.

Please use it when you do not have to deliver the next one because the previous one still remains.

From the next order, it will be shipped again.

Q: Please tell me the recommended way to make smoothies.

A: HONEY LEMON smoothies can be made even more deliciously by yourself.

Please try various recepies by referring to the following!

Recommended types of fluids:

Water: You can feel the taste of vegetables and fruits themselves.

Milk / plant milk: You can feel the sweetness.

Recommended fluid volume:

Volume 150cc: Slightly firm texture and can be eaten by scooping with a spoon.

Volume 200cc: You can drink it like a juice.

Q: Is it possible to return or exchange products?

A: Basically, we do not accept returns or exchanges of products.

We accept returns only if there is a defect or insufficient quantity of this product.
If you would like to return it, please contact us at hello@honeylemon.ch with the subject “return”

Q: If I don’t want to buy a mixer, how else can a make the smoothie?

A: We offer a mixer lending service for your home use at a fixed monthly fee.
We also offer USB rechargeable portable blenders.